We began by discussing and deciding definitions for key terms, including: Dialogue: share ideas Discuss: debate ideas Pause: wait, without talking Inquirer: questioner, explorer Advocacy: support or represent ideas (persuasive) Paraphrase: briefly recap and most important for me, listening set aside s: the things to stop doing when listening/talking! * Judgement * To do lists * Autobiographical stories * Solution finding * Unrelated information We practised having 'challenging conversations' with colleagues, using the process below (e.g. challenging conversations may be sharing an issue with a parent; discussing differences with a colleague): 1. Prepare and plan your words 2. Converse Name the issues Focus on evidence Clarify importance: impact and consequence Identify your contribution 3. Invite and listen to others' response and perspective 4. Open the conversation for mutual negotiation and resolution: decide action 5. Follow ...