I enjoyed our team discussion about communication styles. We discussed how certain behaviours may shut down or support a conversation. Shut downs: * Eye rolling * Turning away / walking away from speaker * Using a device * Talking over top of someone * Beginning to respond to someone, but talking about something else entirely * Putting down an idea, even in a humorous way * Having an insincere tone Supports: * Eye contact * Nodding, smiling, showing interest * Asking probing questions to understand the person's message * Facing the person talking * Stopping what you are doing to focus on the discussion Why might we use 'shut down' behaviours? Lack of time. I am in the middle of something and I need to finish / I am focused on something else Inappropriate time. This is not the right physical place. There is too much else going on; e.g parents, environment, exhaustion. Having a slower processing speed/needing m...